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  1. Do I need to register to shop online?
    Yes, you require an online shopping profile to make your experience more personal. Should you wish to shop without registering online, you are welcome to, but it will only allow you to pay cash and you will not be able to apply for credit.
  2. I forgot my password
    Please go to our homepage and click on "login" or follow the reset password process. We will send a link to your email address for you to reset your password.
  3. How do I cancel my order?
    • If you have already placed your order and received a confirmation e-mail that your order has been successfully received, you can contact our call centre on 0800 111 211 to cancel your order.
    • If you have received a confirmation e-mail that your order has been dispatched, we will not be able to cancel your order and you will have to follow our return process.
  4. What payment options do you have available?

    • You can apply for credit by clicking here and pay your account over 6 or 12 months.
    • Credit Card
    • Instant EFT
    • Debit order (credit accounts only)

    Banking details:
    Bank Name: ABSA
    Beneficiary Name: INspire
    Account number: 4080916029
    Branch Name: Woodstock
    Branch code: 632005
    Reference number: You will be given a reference number

  5. Are my credit card details safe?

    Our systems do not process a transaction if it is not approved by you. The approved process is a direct communication between the bank and yourself. Our system does not have access to this. We receive the result of the process only.

    1. Card transactions
      We do not have access to your full card/bank details, when transactions are processed via our system. All card transactions are initially processed via 3DSecure which requires you to approve the transactions, by entering a one-time pin (OTP) that is sent directly to you via SMS/USSD/email depending on your preferred method with your bank. We do not have access to this OTP.
      For saved cards, you can opt to store your card securely on our systems, for your convenience so you won’t need to re-enter your card details for the next purchase. We do not have access of your exact card details as they will be tokenised and issued an ID, which represents your card details. This ID is what is referenced for payments. Your card details are stored in a secured system under PCI DSS Level 1 vault.
    2. EFT transactions
      All transactions authorisation are managed directly from your bank accounts. You would need to authorise every transaction by entering your internet banking username and password as well as an OTP sent to you, done via your bank. We do not have access to your username, password or OTP.

  6. How do I send my document through to apply for credit?

    • Email
      You can email your documents to (Please include your Identity number in the subject line)
    • Website
      Upload your documents via our website by logging into your account here
    • WhatsApp
      Send us a clear photo of your documents to 079 959 4056. (Please include your Identity number on every page)
    • Fax
      You can fax your documents to 086 480 9164

  7. How do I check my account balance and update my information?

    • Contact our call centre on 0800 111 211.
    • Visit our website and log in to your account.
    • Check your monthly statement. If you are not receiving your monthly statements, please contact our call centre on 0800 111 211.

  8. Can I increase my credit limit?

    Yes, you can apply for an increased credit limit via our:

    • Website: Log into our website and click on apply for more credit.
    • Or Call centre: Contact our call centre on 0800 111 211.
  9. Do you deliver outside of RSA?

    No, we currently only deliver in RSA.

  10. How much is delivery cost?

    Your delivery cost is calculated based on your postal code entered in your delivery address and the size of your parcel. Once you have placed your order online, the total delivery cost will be calculated and appear in your cart upon checkout.

  11. How long does delivery take?
    • 5 working days guaranteed.
    • All deliveries are done between 09h00 and 17h00 from Monday to Friday (excluding public holidays).
    • Should you wish to receive your parcel sooner, express delivery is available and your order will be delivered within 2 working days at a higher cost.
      (If you request express delivery on a weekend your order will only be delivered on Tuesday as delivery takes 2 working days.)
  12. What happens if no one is at home when they deliver?

    If no one is at the address, the delivery agent will leave a notification for you to contact the call centre on 0800 111 211 and arrange an alternative delivery time.

  13. How do I track my order?

    You will receive an SMS or email with your tracking number. You can contact our call centre on 0800 111 211 and quote your tracking number or login to your account to check the delivery status of your order.

  14. Can I return my order to a store?

    Currently, you will not be able to. However, you can log a return via our website or contact our call centre on 0800 111 211.

  15. How can I return my order or part of my order?
    • You can request a return via the website or our call centre on 0800 111 211.
    • You must complete the form that comes with the delivery, fill in a reason, and pack the goods plus the returns form into the original packaging.
    • Our delivery agent will collect the authorised return within 3-10 working days.
  16. How long before I get refunded?

    Your refund will take 10 working days from the date of collection. You will receive an SMS or email once your refund has been processed.